Shipping & Returns
Shipping and Returns Policy
Shipping
- Shipping Locations: We currently ship Australia wide.
- Shipping Methods: Orders are processed and shipped within 5 business days. We offer standard shipping and expedited shipping options. Shipping times may vary depending on your location and the shipping method chosen at checkout.
- Shipping Rates: Shipping rates are calculated at checkout based on the weight of your order and your location.
- Delivery Issues: If you experience any issues with the delivery of your order, please contact us at cooteroadwines@outlook.com and we will do our best to assist you.
Returns
- Returns Policy: We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return it to us for a refund or exchange within 14 days of receiving your order.
- Return Process: To initiate a return, please contact us at cooteroadwines@outlook.com to request a return authorisation. Once your return is authorised, you will receive further instructions on how to return your item(s).
- Return Condition: Returned items must be in their original condition, unused, and in the original packaging. We reserve the right to refuse returns that do not meet these criteria.
- Refunds: Once your return is received and inspected, we will issue a refund to the original method of payment. Please allow 10 business days for the refund to appear in your account.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- Exchanges: If you would like to exchange an item, please contact us at cooteroadwines@outlook.com to arrange for an exchange. Exchanges are subject to availability.
Contact Us
If you have any questions about our shipping and returns policy, please contact us at cooteroadwines@outlook.com